Refund & Cancellation Policy

 

At TakumiHost, we are committed to providing reliable VPS hosting services and a transparent purchasing experience. Please read this policy carefully before placing an order, as it governs all refund and cancellation requests.

1. Nature of Our Services

TakumiHost provides Virtual Private Server (VPS) hosting, which is a digital service. Upon successful payment, we begin provisioning your VPS and deliver your service details electronically via email. Because our services are provisioned and delivered digitally, they are subject to specific refund conditions as described below.

2. Refund Eligibility

Eligible for Refund

You may be eligible for a refund in the following circumstances:

  • Service not delivered: Your VPS was not provisioned and you did not receive your service delivery email within a reasonable timeframe after confirmed payment, and our support team was unable to resolve the issue.
  • Significant service failure: Your VPS experienced a critical failure that rendered it completely unusable, and TakumiHost was unable to restore service within a reasonable period after being notified.
  • Duplicate payment: You were charged more than once for the same order due to a payment processing error.

Not Eligible for Refund

Refunds will generally not be issued in the following situations:

  • Your VPS was successfully provisioned and service details were delivered to your email address
  • You changed your mind after the service was activated
  • You were unable to use the service due to lack of technical knowledge or failure to follow the provided setup instructions
  • Your service was suspended or terminated due to a violation of our Terms of Service or Acceptable Use Policy
  • You requested a refund after the service period has already begun and the VPS has been in use
  • Issues caused by third-party software, control panels, or configurations you applied to your VPS
  • Downtime or performance issues caused by factors outside TakumiHost's control

3. Refund Request Process

To request a refund, please contact our support team as soon as possible after the issue arises:

Please include the following in your request:

  • Your order number or the email address used at checkout
  • A clear description of the issue you experienced
  • Any relevant screenshots or error messages

We will review your request and respond within a reasonable timeframe. Approved refunds will be processed back to your original payment method.

4. Cancellation Policy

You may cancel your VPS service at any time by contacting our support team. Please note the following:

  • Cancellation requests must be submitted before your next billing cycle to avoid being charged for the upcoming period.
  • Cancelling a service does not automatically entitle you to a refund for the current billing period unless the refund conditions in Section 2 are met.
  • Upon cancellation, your VPS and all associated data will be permanently deleted. TakumiHost is not responsible for any data loss resulting from cancellation.

We strongly recommend backing up all important data before requesting cancellation.

5. Chargebacks and Payment Disputes

We encourage customers to contact us directly before initiating a chargeback or payment dispute with their bank or payment provider. Most issues can be resolved quickly through our support team.

Initiating a chargeback without first contacting TakumiHost may result in:

  • Immediate suspension or termination of your VPS service
  • Permanent restriction from future purchases

If a chargeback is found to be fraudulent or unjustified, TakumiHost reserves the right to pursue recovery of the disputed amount through available legal or financial channels.

6. Changes to This Policy

TakumiHost reserves the right to update this Refund and Cancellation Policy at any time. Changes will be reflected by updating the "Last updated" date at the top of this page. We encourage you to review this policy before making a purchase.

7. Contact Us

If you have questions about this policy or need assistance with a refund or cancellation request, please reach out to us: